Grandparents Day with the Portland Sea Dogs has become one of our organization’s biggest annual events. It brings together our employees, patients, and health plan members for a special day celebrating the important role grandparents play. Thanks to everyone who joined us at this year’s event, we’re already looking forward to next year!
It’s National Nurses Week, and we’re raising our stethoscopes to the modern-day Florence Nightingales at Martin’s Point Health Care who do so much to inspire their patients to get and stay healthy. And, at Martin’s Point, nurses find many ways to practice their art of healing.
“Martin’s Point is unique in that we provide both direct primary care and health insurance plans, so our nurses play different roles, depending on the line of business,” says Dr. David Howes, President and CEO. “Whether they’re providing clinical care to our patients or managing the care of our health plan members, their work is essential to our mission of improving the health of our community.”
At the seven Martin’s Point Health Care Centers in southern Maine and Portsmouth, NH, our nurses are members of integrated clinical care teams. They collaborate with primary care providers (PCPs) and staff to work at their highest professional level, providing patient-centered care and education to 79,000 patients.
As a provider of Medicare Advantage plans for older adults and TRICARE Prime® plans for military families, Martin’s Point also serves over 90,000 health plan members in northern New England and beyond. Nursing counterparts on this health plan side support members with complex chronic conditions, helping them navigate our health care system and develop skills to manage their health.
Care and trust pay big dividends
Spearheading several innovative care management programs, Martin’s Point nurses provide close medical support and develop trusting relationships with their patients—efforts that pay huge dividends for patients in terms of health outcomes, experience, and cost containment.
One such program helps patients smoothly pivot from hospital to home or rehab. Population health nurses work with recently discharged patients to reinforce new treatment plans and medications, update medical records, engage resources like Meals on Wheels, and coordinate PCP follow up. Their work helps speed recoveries, reduce duplicate testing and treatment, and prevent hospital readmission.
Providing care and hope when it’s needed most
In the Comprehensive Care Program (CCP) and Integrated Care Connection (ICC) program, population health and care management nurses partner with patients and health plan members who struggle to manage multiple chronic conditions.
“We help determine what is most important to our Generations Advantage members, and then support them over the long run to achieve those person-centered goals,” explains Sharon Foerster, CCP director. “With the patient and their PCP, we identify care needs and coordinate specialty and social services to help members stick with their treatment plans and learn about preventing reoccurring symptoms.”
“In the end, it’s about giving patients the tools they need to succeed,” says population health nurse Christina Schoenberg, RN, BSN, CCM. “The most essential thing we do is see each patient as a whole person, truly listen and learn what’s important to them.”
And, for many patients who may have given up on ever feeling better, it’s about restoring hope—a driving force in motivating patients to actively engage in their health. In the simple, but powerful words of an ICC program participant, “This program makes me feel like somebody cares.” And that somebody, undoubtedly, is a Martin’s Point nurse.
This article originally appeared in the Portland Press Herald.
Great Place to Work® and FORTUNE have honored Martin’s Point as one of the 2018 Best Workplaces in Health Care & Biopharma. Martin’s Point is one of only two New England Health Care & Biopharma workplaces to make the list and the only one in Maine. The ranking considered input from more than 95,000 employees in the Health Care and Biotechnology and Pharmaceutical sectors. Great Place to Work, a research and consulting firm, evaluated more than 50 elements of team members’ experience on the job. These included employee pride in the organization’s community impact, belief that their work makes a difference, and feeling their work has special meaning. Rankings are based on employees’ experiences, no matter who they are or what they do.
“Martin’s Point is proud to have been recognized as one of the best workplaces in Health Care & Biopharma for the second time in three years. Our results demonstrate that we’re well-positioned in the increasingly tight healthcare labor market,” said Teresa Nizza, Chief Human Resources Officer at Martin’s Point. “Great employees are the foundation of our organization and we remain committed to providing an engaging and professionally rewarding environment to both retain and attract great talent.”
The Best Workplaces in Health Care and Biopharma stand out for sustaining agile, innovative cultures, which helps them outpace competitors in the marketplace. Martin’s Point employees overwhelmingly praised the organization including 96% stating they worked in a great atmosphere, 95% stating they felt great pride in their work and 90% stating they “feel good about how we contribute to their community.”
“In the end, it’s all about our mission and our culture. We encourage open and respectful communication, emphasize employee development and foster community engagement through special benefits like paid volunteer time off,” added Nizza. “We also balance our hard work by celebrating with our employees with fun company-wide events including summer barbecues, Ice Cream Day and Thanksgiving Pie Day to foster team spirit.”
“Great Place to Work is proud of these Best Workplaces that enable their people to be innovators in their field,” said Michael Bush, CEO of Great Place to Work. “Organizations like Martin’s Point set the bar for other Health Care and Biopharma companies, who prove that taking care of employees will give them the tools and motivation they need to provide industry-leading care and services to patients and customers.”
The Best Workplaces in Health Care & Biopharma is one of a series of rankings by Great Place to Work and FORTUNE based on employee feedback from Great Place to Work-Certified™ organizations.
About the Best Workplaces in Health Care & Biopharma
Great Place to Work based its ranking on a data-driven methodology applied to anonymous Trust Index™ survey responses from more than 95,000 employees at Great Place to Work-Certified organizations in Health Care and Biopharma. To learn more about Great Place to Work Certification and recognition on Best Workplaces lists published with FORTUNE, visit Greatplacetowork.com.
About Great Place to Work®
Great Place to Work is the global authority on high-trust, high-performance workplace cultures. Through its certification programs, Great Place to Work recognizes outstanding workplace cultures and produces the annual Fortune “100 Best Companies to Work For®” and Great Place to Work Best Workplaces lists for Millennials, Women, Diversity, Small & Medium Companies, industries and, internationally, countries and regions. Through its culture consulting services, Great Place to Work helps clients create great workplaces that outpace peers on key business metrics like revenue growth, profitability, retention and stock performance.
As part of an ongoing video series, Live + Work in Maine is featuring employees from across the Pine Tree State sharing why they love living and working here in Maine. Our own Jeff Polk, Vice President of Network Management, and Michelle Gallitto, Strategy Deployment Director, were recently selected to tell their stories and both did an incredible job on camera. We couldn’t be prouder.
“At Martin’s Point we consistently recognize and value the work of our doctors, because we believe that honoring their efforts leads to trusting relationships and a healthier community,” said Dr. Jonathan Harvey, Chief Medical Officer. “Thank you to all of the great doctors at Martin’s Point. On Doctors’ Day and every day, it’s a pleasure to work with you.”
National Doctors’ Day, celebrated in a number of countries across the globe, pays tribute to the contributions of physicians to the health and well-being of individuals and their greater communities. In the US, we honor physicians annually on March 30 to commemorate the date in 1842 when general anesthesia was first used on a surgery patient. The first Doctors’ Day observance in the US was a private event held in 1933 in Winder, Georgia to honor local physicians. The tradition slowly grew and the day was celebrated regionally until 1990 when President George H. W. Bush designated Doctors’ Day as a national holiday.
On this 2018 celebration of National Doctors’ Day, we would like to recognize the exceptional work of Martin’s Point Health Care physicians. Your tireless dedication to improving the health of our community, one patient at a time, is acknowledged and appreciated. Thank you—for sharing your skill, your experience, your empathy, and your energy with our patients. They, their families, and our greater community are the better for it!
Martin’s Point Health Care, a progressive, not-for-profit health care organization, once again received accolades from Great Place to Work®, the global authority on high-trust, high-performance workplace cultures. Martin’s Point was credited with providing not only a great work environment but also a company culture of contributing to their community. As employers continue to seek qualified candidates, Martin’s Point has remained an “employer of choice” and continues to attract and retain top talent. In fact, employee satisfaction numbers have increased exponentially with an impressive 4-point jump (83% to 87%) since 2016.
Martin’s Point has been a Great Place to Work certified organization since 2015 which means they have met the highest standard of workplace excellence. Based on 695 employee surveys, questions assessed coworkers’ feelings on camaraderie and pride on the job, as well as other workplace issues including management, communication, work-life balance, and compensation. Employees praised Martin’s Point for providing a great working atmosphere, rewards and top management. 93% of employees also cited that when you join the company, you are made to feel welcome. An impressive 87% of Martin’s Point employees participated in the survey which underscores the passion they feel for the company and validates the results.
Given Maine’s aging population and ongoing decreases in the labor pool, the Maine health care industry is facing current and ongoing labor shortages. According to a 2016 Maine Department of Labor report, this trend is expected to continue through 2024. Healthcare organizations in Maine are competing for top candidates and need to provide not only competitive compensation but great work environments.
“Martin’s Point continually strives to provide employees with a workplace environment that is both professionally and personally rewarding. This translates to employee retention, helps attract new talent and provides our patients and healthcare plan members with best in class offerings,” said Teresa Nizza, Chief Human Resources Officer at Martin’s Point. “As the healthcare labor market continues to decrease, we want to ensure the very best talent at Martin’s Point. Our results demonstrate that Martin’s Point is well-positioned in the rapidly changing healthcare labor market.”
The Great Place to Work Martin’s Point review can be found here:
About Great Place to Work
Great Place to Work® is the global authority on high-trust, high-performance workplace cultures. Through proprietary assessment tools, advisory services, and certification programs, including Best Workplaces lists and workplace reviews, Great Place to Work provides the benchmarks, framework, and expertise needed to create, sustain, and recognize outstanding workplace cultures. In the United States, Great Place to Work produces the annual Fortune “100 Best Companies to Work For®” and a series of Great Place to Work Best Workplaces lists, including lists for Millennials, Women, Diversity, Small and Medium Companies and over a half dozen different industries. Great Place to Work provides executive advisory and culture consulting services to businesses, non-profits, and government agencies in over 50 countries across six continents.
Martin’s Point Health Care is one of the 2016 Best Workplaces in Health Care, according to the global research and consulting firm Great Place to Work® and Fortune Magazine.
Martin’s Point Health Care ranked #5 on the list, based on employees’ assessments of the pride they take in their jobs, the camaraderie they experience with coworkers, and the trust they feel toward Martin’s Point leaders.
This year’s Best Workplaces in Health Care stand out for creating workplaces that employees say make them feel good about what they do and close to their coworkers. Those feelings come despite employees working in an industry under pressure to implement new regulations, curb rising costs, and absorb technology advances while also caring for patients and members.
To create the list, Great Place to Work® surveyed close to 34,500 employees in health care organizations, including hospital systems, home health care providers, national health care associations, and medical products distributors.
Martin’s Point and the other winning companies were selected based on responses to Great Place to Work®’s Trust Index© employee assessment survey. Survey questions assessed coworkers’ feelings on camaraderie and pride on the job, as well as how they felt about other workplace issues including management, communication, work-life balance, and compensation.
“Employees at the Best Workplaces in Health Care are working in a family-like atmosphere where everyone’s got each other’s back and they’re working toward a common goal of taking care of people,” says Michael C. Bush, CEO of Great Place to Work®. “And the organizations that foster these inspiring, collegial cultures benefit by becoming talent magnets.”
This camaraderie creates a competitive advantage in recruiting and retaining employees at a time when many organizations in the industry can’t fill jobs fast enough. In 2015, voluntary turnover in health care organizations hit 14.4%, according to CompData Surveys, but best health care workplaces are doing better at hanging onto workers, including in-demand positions such as nursing. Voluntary turnover at Martin’s Point came in at 7% for 2015, beating that national trend by more than half.
“Over the past five or so years, our organization has engaged in intensive culture work to improve our employees’ experience so they, in turn, can provide positive experiences for our patients and health plan members,” says Teresa Nizza, Chief Human Resources Officer at Martin’s Point. “It’s very exciting and affirming to have earned this recognition through the direct feedback of our employees.”
“At Martin’s Point, we work very hard to create an atmosphere where our employees feel cared for. Building those positive, energizing feelings in our workplace is especially important in health care, where the daily work of caring for others is very demanding,” adds Nizza. “Our efforts range from the big things…like organization-wide training on building respectful and trusting work relationships, to the small (but fun) things like making sure each one of our 800+ employees goes home with a Thanksgiving treat on Pie Day. When you add in organizational goals that support transparent communication, employee development, and business results, you start to gain real advances in creating a great place to work.”
The Best Workplaces in Health Care ranking is part of a series of rankings by Great Place to Work® and Fortune based upon employee survey feedback from Great Place to Work®-certified organizations. To see the full list of the Best Workplaces in Health Care click here.
About Great Place to Work®
Great Place to Work® is the global authority on high-trust, high-performance workplace cultures. Through proprietary assessment tools, advisory services, and certification programs, including Best Workplaces lists and workplace reviews, Great Place to Work® provides the benchmarks, framework, and expertise needed to create, sustain, and recognize outstanding workplace cultures. In the United States, Great Place to Work® produces the annual Fortune “100 Best Companies to Work For®” and a series of Great Place to Work® Best Workplaces lists, including lists for Millennials, Women, Diversity, Small and Medium Companies and over a half dozen different industries.